WHAT TO DO IN CASE OF AN ACCIDENT OR IF YOUR VEHICLE IS STOLEN

All claims must be reported at the
toll free number within Mexico

01-800-282-0787 01-800-836-3911
24 Hours, 365 days

!You must report all claims before leaving Mexico
and recrossing the US border. Failure
to do so may result in rejection of the Claim!

  1. Remain Calm.

  2. Do not leave the scene.

  3. Call the 01-800-282-0787 01-800-836-3911. You will be asked to provide:
    a. Policy Number.
    b. Name of the Insured and the Driver.
    c. Vehicle identification: make, model, year, type, color and license plate.
    d. Place and address where the accident occurred.


  4. Do not leave the vehicle unattended since the insurance policy do not cover partial theft of parts.

  5. If the vehicle is moved form the scene of the accident you must inform the insurance company the new location.

  6. When the adjuster arrives you will be asked for the following documents:
    a. Insurance Policy.
    b. A valid driver's license
    .

  7. You will be asked to fill out the accident report. Please do so since failure to do that may result in rejection of the claim.

We are committed to provide you the best service.

Thank you for choosing
Zurich Compañía de Seguros, S.A. de C.V.